Synergy-Community-Solar-Fund-Terms-and-Conditions-2021.pdf

Synergy-Win-a-SolarReturn-SENEC-Home-V2-Battery-Competition.pdf

What browsers are recommended for My Account and the Synergy website?

To ensure the best browsing experience, we recommend you download the latest version of...

How do I add a mobile number or email address to my Synergy account?

Please call our contact centre on 13 13 53 between Monday to Friday 7am to 7pm (residential customers), or on 13 13 54 Monday to Friday 8am to 5pm (business customers), to update your account details.   

What if I'm not satisfied with your response to my complaint?

If you're not satisfied with our response to your complaint, you can: Request that we advise you of the reasons for the outcome in writing Raise the complaint with the Energy and Water Ombudsman (Freecall 1800 754 004). The Energy and Water Ombudsman was established to receive, investigate and facilitate the resolution of complaints. Please contact Synergy before you contact the Energy and Water Ombudsman, so we have the opportunity to resolve your complaint.

When is the money debited from my account, if paying by Direct Debit? 

The amount due will be debited from your bank account on; or shortly after the due date shown on your bill. It takes up to 2 days for this payment to reach your Synergy account.

I am a premium Feed-in Tariff (FiT) customer. Does this affect me?

The current FiT customers will not experience any change. You will have recently received correspondence from Synergy advising that your FiT payments are due to end when the ten-year period of your FiT contract expires. You will continue to receive REBS payments after that date (subject to the REBS terms and conditions). You may choose to switch to DEBS if you are eligible, however moving to DEBS will result in your FiT scheme being terminated.

Who can register for My Account?

As long as you have your Synergy account number then you can take advantage of My Account - the easiest way to manage your usage. Register for My Account

What is My Account?

My Account is a secure, energy management tool that gives you more control of your energy from any device, whenever it suits: Track your energy usage and more Compare your energy usage with similar homes Access popular energy saving tips View and download your Synergy bills Pay faster using a secure, quick and simple payment process and save your credit/debit card for future bill payments View and compare your payment history Set and forget with Direct Debit using your bank account or credit/debit card Request a payment extension Arrange a move-in or move-out Manage your green energy products Nominate a bank account so we can automatically send you any REBS payments earned Read our guide for the above My Account actions Register for My Account Log in to My Account

Win your electricity paid for a year competition

Everything you need to know about the 'Win your electricity paid for a year' competition.